This is public safety dispatching work on an enhanced 911 system. Employees in this classification are responsible for operating a variety of technical communications equipment. Work involves receiving and carefully screening calls to determine appropriate type and level of assistance required and deploying City law enforcement, fire and public works personnel. Employees are required to frequently perform under considerable stress situations and use discretionary judgment when emergency situations arise, especially when multiple assistance calls are received simultaneously. Work includes the performance of a variety of recording and office support tasks associated with communication centers and the departments served. Work requires careful attention to detail, keen hearing/listening abilities, effective eye-hand coordination and the ability to concentrate on and perform several tasks simultaneously. Employees work various shifts for 24-hour coverage and are subject to call-back and mandatory overtime.
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