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My name is Charles (Charlie) Cullen and I am running for the Western Regional Director position this year. I started my career in Public Safety with the Oregon State Police as a Telecommunicator in 1995 and have been employed by the Palo Alto Police Department in California for the past 21 years. I have served as a Dispatcher, Chief Dispatcher and Communications Manager. In 2008 I was promoted to Technical Services Division Director for the Department and have served in that role for the past 10 years. In my various capacities I worked on a number of exciting projects including two Communications Center Remodels, a countywide CAD-to –CAD project, and as the Bay Area Regional Coordinator for the implementation of Wireless E9-1-1. I completed my Masters in Emergency Administration Management in 2008.
I served on the CALNENA board for 5 years and as President in 2009. I have served as Chair of the National APCO Homeland Security and ProCHRT committees. As Technical Services Director I serve on a committee overseeing the implementation of a countywide trunked P25 radio system and in 2013, I was appointed to the California State 9-1-1 Advisory Board by the Governor and reappointed in 2016. I am currently participating in the NG 9-1-1 Roadmap Development Initiative.
We have a number of challenges and issues in the coming years that will require the participation of all public safety communications professionals. Among those challenges are:
· The implementation of Next Gen 9-1-1 will be the biggest change for our profession in several decades. Learning from the best practices of first adopters and identifying sustainable funding models are critical components to successful widespread implementation.
· Next Gen 9-1-1 and First Net are two sides of the same coin. Next Gen provides enhanced communication from our communities and First Net will provide communication to and from our field responders in multiple media. With First Net implementation on the horizon, managing the information and deciding what is critical and actionable will require new protocols and skills.
· Continued development of the i3 standard. NENA has put extensive effort into developing i3 as the standard for Next Gen and is in the process of ANSI accreditation for i3.
· Wireless location accuracy continues to be a concern. In a Next Gen environment routing calls based on the caller’s actual location not the cell sector ESRD/ESRK is critical. NENA should continue to work with the FCC and the telecomm providers and insist on improved accuracy.
· Continue the effort to recognize public safety dispatching as the critical first step in the emergency response continuum. Dispatchers are the first of the first responders.
I am married with four children and live in Mountain View, California. I enjoy fitness, coaching and attending sporting events as well as travel and spending times with family and friends.
Public Safety has been a tremendously rewarding career and I believe that my experience will be an asset if I have the opportunity to represent the Western Region. My commitment to you is to listen to the membership and advocate on the issues and initiatives that you believe are important. Please feel free to contact me with concerns, comments or suggestions. I hope you will support my candidacy and vote in the election May 7 – June 7.
Patrick J. Lustig
Dear NENA Western Region Members;
I am the NENA Western Director seeking re-election to this position. I am currently the
Next Generation 9-1-1 Project Manager for the State of Oregon 9-1-1 Program and I
have been in this position for four years.
Prior to this position, I was a 9-1-1 Director. During my tenure as a 9-1-1 Director, I
served as the Project Manager for a Regional Next Generation 9-1-1 Project, deploying
a Transitional Next Generation 9-1-1 Solution. Most importantly I began my public
safety career as a call-taker / dispatcher, working my way up to supervisor and finally,
Throughout my career, I have been active in NENA holding the position of Chapter Vice
President for two (2) years. Afterwards, becoming Chapter President and serving for
five (5) years. One of the accomplishments that I am most proud of during my tenure as
Chapter President was my work with the General Assembly in the creation of state
statute to facilitate the deployment of Next Generation 9-1-1.
As Western Director I look forward to the opportunity to work with the current Executive
Board in NENA’s primary mission of serving its membership. Many issues still confront
9-1-1 professionals in their day-to-day responsibilities. Improvements in location
accuracy; Text-to-9-1-1; End-of-Life issues with the existing legacy environment; statute
revision to facilitate NG9-1-1 and strategies that will foster cooperation between 9-1-1
authorities, carriers, and vendors as our country transitions to Next Generation 9-1-1
systems. As a priority, I will advocate on behalf of our call-takers and dispatchers that
they have the training and tools necessary to make their jobs easier, providing them
better information so that better decisions can be made, ultimately providing better
service to our citizens.
Finally, I would appreciate your support as I seek the office of Western Director.
Patrick J. Lustig, ENP
Next Generation 9-1-1 Project Manager
State of Oregon
Office of Emergency Management
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