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Customer Services, is it our job?
October 19 @ 2:30 pm - 3:15 pm PDT
With over 20 years as law, fire, and EMS dispatch in a combined center, two years at WSP and two years as training coordinator (not to mention previous lives in hospitality and sales) I have experienced good and bad customer service. Lets share some experiences and learn some strategies to make our engagement with our customers less-worse.
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