Data-Driven Dispatch: Beyond Voice Verification

From location accuracy to additional data, the public safety industry has seen major technological advancements over the past few years. Today, new solutions enable data delivery from non-human initialized incidents directly to the screens of telecommunicators, sometimes before the phone even rings. This session will introduce a new type of digital communication platform that enables data-first requests for service at scale., Presented by Shaun Cavanaugh, RapidSOS. Class Location: Classroom D.

Sean Cavanaugh began his public safety career with the Sagadahoc County Sheriff’s Office in Maine as a telecommunicator. He then moved over to the Bath Police Department where he worked as a police officer. Entering the private sector with Motorola Solutions in 2015 as a Flex application specialist and trainer, he traveled the country educating police and fire agencies on how best to utilize their public safety software. He then transitioned into a Flex project management role where he implemented Flex software solutions. In May of 2021 he began a career with RapidSOS as the NW ECC Engagement Manager