Building Employee’s First, Skills Second

In this presentation, we will discuss ways in which you can develop the employees you want to have at your organizations to help build healthy cultures where they want to STAY! You have a choice; you can continue working with the high performing rock star of a dispatcher or call taker with a poor attitude who slays at the job yet makes others miserable just by being there. On the other hand, you could be working with the dispatcher or call taker that meets the standards and demands of the job AND is someone you want to work alongside on a daily basis. As we all face nationwide staffing challenges, you will not want to miss the class that will leave you with a few new tips for creating an environment where people thrive and do not want to leave!   , Presented by Chris Law & Tracy Ollerman, Kitsap 911 & BCES. Class Location: Classroom EF.

Tracey Ollerman has over 23 years’ experience at Southeast Communications in the Tri-Cities. Her experience includes Call taking, dispatching for Law enforcement, Fire and EMS, CTO, Lead Dispatcher, Communications Supervisor, Training Supervisor, and a current Instructor for the State of Washing 911 Training Program teaching Basic Call taking, Dispatching and Crisis intervention Training courses. She is passionate about empowering employees to do their best and develop them to being the best employee they can be for the future of her organization and Washington State. Christine Law is the Training Supervisor for Kitsap 911. She has been working in the 911 industry since March of 1994. She started as a dispatcher, worked up to CTO, Acting Lead Shift Supervisor, CBD and classroom instructor, worked as a contract instructor for the WA State CJTC, and is the Call Receiving Academy Facilitator