Melissa worked for the State Patrol as a Dispatcher/Trainer for about 9 years in the Bellevue office as well as assisting at the Academy. She has 3 years of training and outreach experience at the Federal Bureau of Investigation in Seattle, where she trained the agents on how to interact with local law enforcement and how to use a radio/dispatch system. She assisted with training for the hostage negotiation team while at the Bureau. She currently handles the education and outreach to the public for King County as well as organizing regional and state training for the PSAPs.
Jessica has worked in several different capacities in public safety, including roles as a 911 Jessica began her public safety journey 25 years ago, starting as a 911 Telecommunicator and Dispatcher for Eastside Communications under the Bellevue Police Department, now known as NORCOM. Fueled by her passion for training and development, she transitioned into the role of Academy instructor, guiding recruits through a 16-week academic dispatch training program. Then, eager for new challenges, she ventured into managing the police department’s accreditation program. Her journey in law enforcement thrived as she took on diverse roles in managing property rooms, records, animal control, departmental training, and social media. With her experience and enthusiasm for training, she now serves as the 911 Education Coordinator for South Sound 911, where she provides education and awareness within the communities of Pierce County.
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