Chapter Engagement Table

Lobby Kennewick, WA

Come talk with one of our Chapter Board Members and learn what the board and our committees are working on.  Find the perfect spot to volunteer and give back to this great profession and the chapters.  Opportunities are available to grow your skills, lend your talent, and meet new super great people!

911 Turnover

Classroom G

With average annual turnover nearing 30%, it’s important to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first […]

How To Survive This Theme Park called a Communication’s Center

Classroom H

This fun-filled hour is meant to compare how Communication Centers are much like theme parks. Even though there are things we do not always like about Theme Parks, we continue to go back despite our complaining. This feeling is much like a Comm Center when it comes to the daily negative “baggage” we ourselves bring to the job yet keep […]

Growing Your 911 Center

Classroom EF

You are the future leaders of this profession. But sometimes the future can feel daunting. During this session we will discuss some tips on how anyone can begin to prepare themselves for a leadership role. We will talk about potential career paths as well as interview and resume and cover letter tips. , Presented by Aaron Moe, Thurston Co. Class […]

The PSAP of 2026: Will you be ready?

Classroom C

Technology continues to transform the PSAP. The i3 architecture provides for increased flexibility and reliability in the delivery of 911 calls. Multiple call handling options and Increased data types from multiple sources, new ways to request assistance, and changes in the way 911 centers are staffed present significant opportunities to face the challenges and embrace the benefits of sweeping innovations […]

Gratitude Check

Classroom B

Over the course of my career, learning about gratitude has been life changing. Most recently my sister and I have been on a gratitude journey that keeps me centered, and aware of where and when to look for gratitude, and how gratitude just jumps out sometimes, Presented by Renee VanBuskirk, RiverCom. Class Location: Classroom B. Renee VanBuskirk 20+ years’ experience […]

911 Data Messaging

Classroom D

There is no need for PSAPs to be intimidated by staggering, seemingly endless, amounts of data now available from a multitude of resources including Internet of Things (IoT) providers. Instead, 911 Data Messaging can be accessed, coalesced and safely delivered to First Responders in the field – all within the existing 911 workflow – to provide greater situational awareness with […]

Doctor’s Office

Cyber Cafe

Do you worry your PSAP’s GIS data quality? Do you go crossed-eyes when you hear about a ‘spatial MSAG’? Feeling lost in this Next Gen world? Need a second opinion on your data?  Then you’re in luck! WA-APCO and Comtech are teaming up to hold a mobile ‘Doctor’s Office’ during this year’s WAAPCO Conference. Bring your laptop, and a copy […]

The Emergency Management/9-1-1 System

Classroom A

9-1-1 is only one part of a larger picture known as emergency communications. During a major emergency incident or disaster, the first point of situational information will be 9-1-1 which, along with other key players, must work together to form a seamless emergency response. This course will review the most important components of the emergency response/emergency communications system and how […]

Chapter Engagement Table

Lobby Kennewick, WA

Come talk with one of our Chapter Board Members and learn what the board and our committees are working on.  Find the perfect spot to volunteer and give back to this great profession and the chapters.  Opportunities are available to grow your skills, lend your talent, and meet new super great people!

Current Employment Concerns for 911

Classroom H

Current Employment Concerns for 911 Communications Please join Mike as he shares his expertise on: Drug Testing as it relates to pre-hire, new hires, and existing employees Accommodation issues for existing employees Discrimination claims related to pre-hire and existing employees Presented by Mike Bolasina, WCIA. Class Location: Classroom H.

Introduction to Psychological Body Armor

Classroom G

Stress Resilience introducing the basics of Psychological Body Armor. This will be a brief overview taken from the International Critical Incident Stress Foundation course, Psychological Body Armor, Holistic Wellness for Emergency Services and Healthcare Professionals., Presented by William Lotz, Chaplain Services Network. Class Location: Classroom G. Dr. William (Bill) Lotz is the founder and executive director of Chaplain Services Network, […]

Data-Driven Dispatch: Beyond Voice Verification

Classroom D

From location accuracy to additional data, the public safety industry has seen major technological advancements over the past few years. Today, new solutions enable data delivery from non-human initialized incidents directly to the screens of telecommunicators, sometimes before the phone even rings. This session will introduce a new type of digital communication platform that enables data-first requests for service at […]

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