Introduction to Psychological Body Armor

Classroom G

Stress Resilience introducing the basics of Psychological Body Armor. This will be a brief overview taken from the International Critical Incident Stress Foundation course, Psychological Body Armor, Holistic Wellness for Emergency Services and Healthcare Professionals., Presented by William Lotz, Chaplain Services Network. Class Location: Classroom G. Dr. William (Bill) Lotz is the founder and executive director of Chaplain Services Network, […]

Yoga for First Responders—It’s more than just touching your toes!

Classroom EF

In this course, we will review the original intention of yoga and work to combat the common misconceptions that currently surround yoga that often make it a barrier to those who may benefit from it the most. In order to do this, we will utilize the Mission Statement and proven path created by Yoga for First Responders., Presented by Carly […]

Introduction to Psychological Body Armor

Classroom G

Stress Resilience introducing the basics of Psychological Body Armor. This will be a brief overview taken from the International Critical Incident Stress Foundation course, Psychological Body Armor, Holistic Wellness for Emergency Services and Healthcare Professionals., Presented by William Lotz, Chaplain Services Network. Class Location: Classroom G. Dr. William (Bill) Lotz is the founder and executive director of Chaplain Services Network, […]

Current Employment Concerns for 911

Classroom H

Current Employment Concerns for 911 Communications Please join Mike as he shares his expertise on: Drug Testing as it relates to pre-hire, new hires, and existing employees Accommodation issues for existing employees Discrimination claims related to pre-hire and existing employees Presented by Mike Bolasina, WCIA. Class Location: Classroom H.

Coaching for Performance (Building a Collaborative process for GROWth)

Classroom C

Take your goal setting to a higher level. Well-set goals are inspirational and challenging and empowered people don’t need someone else to have the solutions when they are given opportunities to find solutions for themselves. Learn how the GROW coaching model can affect the culture of the organization by allowing growth for all employees, starting with leaders., Presented by Katrina […]

Civility, What is the cost?

Classroom H

An interactive discussion on the physical, emotional, and psychological impacts of incivility on an individual in the workplace and the damaging effects it has on an organization. As leaders of our organizations, what can we do to create a culture of civility? How can we improve the psychological safety of our employees?, Presented by Chris Lee, Connell PD. Class Location: […]

We Need To Talk

Classroom H

It’s okay, to not be okay. The uncomfortable and sometimes overwhelming stress responses to vicarious, cumulative trauma is a normal response to the not normal job that dispatchers have. What can we do about it? We have to flip the script! We need to normalize our stress responses to emergency services work and look for healthy ways to process stress […]

Peer Support Team’s for 911: How to create a team, best practices, and lessons learned

Classroom EF

In this course you will learn basic terminology, rules, and best practices of peer support teams for 911. You will better understand the difference of confidentiality and privileged communication from a legal stance and learn the difference between CISM (Critical Incident Stress & Management), CISD (Critical Incident Stress Debrief), and more informal daily stress debriefs. This course is meant to […]

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