911 Turnover

Classroom G

With average annual turnover nearing 30%, it’s important to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first […]

Training Adults in Telecommunications

Classroom D

This session will look at the essential Principles of Adult Learning, as originally published by Malcolm Knowles.  Designing and facilitating all aspects of 911 Training with Adult Learning Principles in mind will set trainees up to be in the best position for success, and will help training programs be delivered in the most efficient and effective format., Presented by Jon […]

SREC’s Adult Training Model

Classroom D

This session will look at SREC's Training Program, derived from the CJTC's CTO2 Course. Focus will be on the model's components, its documentation and the benefits our agency sees over a traditional DOR/San Jose-based model. This will cover open and ongoing communication, benchmarks, journals, phases of training, and a trainee's ownership of their own progress have all allowed our agency […]

Taming 911 Turnover – Strategies for Success

Classroom EF

With average annual turnover nearing 30%, it’s important to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first […]

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