Yoga for First Responders—It’s more than just touching your toes!

Classroom EF

In this course, we will review the original intention of yoga and work to combat the common misconceptions that currently surround yoga that often make it a barrier to those who may benefit from it the most. In order to do this, we will utilize the Mission Statement and proven path created by Yoga for First Responders., Presented by Carly […]

Staffing & Technology: Leveraging Technology as a Force Multiplier

Classroom C

Emergency Communication Centers (ECCs) across the state and country struggle to maintain adequate staffing. Hiring bonuses, pay increases, and creative recruitment strategies do not always lead to the increase in staffing and retention that we desire. Staffing needs, however, are only one side of the equation. On the other side of the equation is workload; a reduction in workload leads […]

Tsumami, earthquakes, and volcanoes

Classroom A

Earthquakes, tsunamis, and volcanoes in Washington: potential Impacts to 9-1-1 and other emergency communication systems around the state, Presented by Brian Terbush, WSEMD. Class Location: Classroom A. Brian Terbush has worked at Washington Emergency Management Division (WA EMD) as the Earthquake/Volcano Program Coordinator for 6 years. Elyssa Tappero has been the Tsunami Program Coordinator at WA EMD for three years. […]

Canceled Google Classroom

Classroom B

The course will show how to create a Google Classroom, add rooms, links, and videos, to allow the general public and schools to utilize an online learning atmosphere for 9-1-1 information. It will cover creating spaces that are inviting and how to create your online personas. , Presented by Mel Walker, Melissa Walker. Class Location: Classroom B. Jennifer has 30 […]

Doctor’s Office

Cyber Cafe

Do you worry your PSAP’s GIS data quality? Do you go crossed-eyes when you hear about a ‘spatial MSAG’? Feeling lost in this Next Gen world? Need a second opinion on your data?  Then you’re in luck! WA-APCO and Comtech are teaming up to hold a mobile ‘Doctor’s Office’ during this year’s WAAPCO Conference. Bring your laptop, and a copy […]

Introduction to Psychological Body Armor

Classroom G

Stress Resilience introducing the basics of Psychological Body Armor. This will be a brief overview taken from the International Critical Incident Stress Foundation course, Psychological Body Armor, Holistic Wellness for Emergency Services and Healthcare Professionals., Presented by William Lotz, Chaplain Services Network. Class Location: Classroom G. Dr. William (Bill) Lotz is the founder and executive director of Chaplain Services Network, […]

Current Employment Concerns for 911

Classroom H

Current Employment Concerns for 911 Communications Please join Mike as he shares his expertise on: Drug Testing as it relates to pre-hire, new hires, and existing employees Accommodation issues for existing employees Discrimination claims related to pre-hire and existing employees Presented by Mike Bolasina, WCIA. Class Location: Classroom H.

Building Employee’s First, Skills Second

Classroom EF

In this presentation, we will discuss ways in which you can develop the employees you want to have at your organizations to help build healthy cultures where they want to STAY! You have a choice; you can continue working with the high performing rock star of a dispatcher or call taker with a poor attitude who slays at the job […]

Coaching for Performance (Building a Collaborative process for GROWth)

Classroom C

Take your goal setting to a higher level. Well-set goals are inspirational and challenging and empowered people don’t need someone else to have the solutions when they are given opportunities to find solutions for themselves. Learn how the GROW coaching model can affect the culture of the organization by allowing growth for all employees, starting with leaders., Presented by Katrina […]

Training Adults in Telecommunications

Classroom D

This session will look at the essential Principles of Adult Learning, as originally published by Malcolm Knowles.  Designing and facilitating all aspects of 911 Training with Adult Learning Principles in mind will set trainees up to be in the best position for success, and will help training programs be delivered in the most efficient and effective format., Presented by Jon […]

Canceled I Hate Everyone; Now What?

Classroom B

Fun and engaging look at how to navigate the stress of being a dispatcher long term. This course is taught by two seasoned dispatchers with a combined 50 years of experience in public safety dispatching. This job is tough, it doesn’t need to make you tough, tips to survive and thrive. This class will rely on class participation for the […]

Lessons Learned from Recent Cyber Attacks

Classroom A

Public safety is considered a high value target by cyber threats. They have been increasingly attacking our country’s critical 9-1-1 services, local governments and other critical infrastructures using different types of methodologies and attack vectors. ECC’s need to be aware of the increasing cyber threat landscape around them and the types of attacks that have impacted, and in some instances […]

Doctor’s Office

Cyber Cafe

Do you worry your PSAP’s GIS data quality? Do you go crossed-eyes when you hear about a ‘spatial MSAG’? Feeling lost in this Next Gen world? Need a second opinion on your data?  Then you’re in luck! WA-APCO and Comtech are teaming up to hold a mobile ‘Doctor’s Office’ during this year’s WAAPCO Conference. Bring your laptop, and a copy […]

Chapter Engagement Table

Lobby Kennewick, WA

Come talk with one of our Chapter Board Members and learn what the board and our committees are working on.  Find the perfect spot to volunteer and give back to this great profession and the chapters.  Opportunities are available to grow your skills, lend your talent, and meet new super great people!

Civility, What is the cost?

Classroom H

An interactive discussion on the physical, emotional, and psychological impacts of incivility on an individual in the workplace and the damaging effects it has on an organization. As leaders of our organizations, what can we do to create a culture of civility? How can we improve the psychological safety of our employees?, Presented by Chris Lee, Connell PD. Class Location: […]

Transform 911

Classroom G

What is Transform 911? Purpose, goal, vision and how to operationalize the 7 Point Plan, Presented by Lora Ueland, Valley Com. Class Location: Classroom G.

SREC’s Adult Training Model

Classroom D

This session will look at SREC's Training Program, derived from the CJTC's CTO2 Course. Focus will be on the model's components, its documentation and the benefits our agency sees over a traditional DOR/San Jose-based model. This will cover open and ongoing communication, benchmarks, journals, phases of training, and a trainee's ownership of their own progress have all allowed our agency […]

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