Chapter Engagement Table

Lobby Kennewick, WA

Come talk with one of our Chapter Board Members and learn what the board and our committees are working on.  Find the perfect spot to volunteer and give back to this great profession and the chapters.  Opportunities are available to grow your skills, lend your talent, and meet new super great people!

Chapter Engagement Table

Lobby Kennewick, WA

Come talk with one of our Chapter Board Members and learn what the board and our committees are working on.  Find the perfect spot to volunteer and give back to this great profession and the chapters.  Opportunities are available to grow your skills, lend your talent, and meet new super great people!

Canceled I Hate Everyone; Now What?

Classroom B

Fun and engaging look at how to navigate the stress of being a dispatcher long term. This course is taught by two seasoned dispatchers with a combined 50 years of experience in public safety dispatching. This job is tough, it doesn’t need to make you tough, tips to survive and thrive. This class will rely on class participation for the […]

Lessons Learned from Recent Cyber Attacks

Classroom A

Public safety is considered a high value target by cyber threats. They have been increasingly attacking our country’s critical 9-1-1 services, local governments and other critical infrastructures using different types of methodologies and attack vectors. ECC’s need to be aware of the increasing cyber threat landscape around them and the types of attacks that have impacted, and in some instances […]

Chapter Engagement Table

Lobby Kennewick, WA

Come talk with one of our Chapter Board Members and learn what the board and our committees are working on.  Find the perfect spot to volunteer and give back to this great profession and the chapters.  Opportunities are available to grow your skills, lend your talent, and meet new super great people!

Civility, What is the cost?

Classroom H

An interactive discussion on the physical, emotional, and psychological impacts of incivility on an individual in the workplace and the damaging effects it has on an organization. As leaders of our organizations, what can we do to create a culture of civility? How can we improve the psychological safety of our employees?, Presented by Chris Lee, Connell PD. Class Location: […]

SREC’s Adult Training Model

Classroom D

This session will look at SREC's Training Program, derived from the CJTC's CTO2 Course. Focus will be on the model's components, its documentation and the benefits our agency sees over a traditional DOR/San Jose-based model. This will cover open and ongoing communication, benchmarks, journals, phases of training, and a trainee's ownership of their own progress have all allowed our agency […]

What Every PSAP Ought to Know About Preparing for Livestreaming

Classroom EF

Livestreams can now be delivered to PSAPs. "What Every PSAP Ought to Know About Preparing for Livestreaming" will give attendees guidance in adapting to Livestream technologies. Topics will include: Leading through change, Improving employee engagement, and How Livestreaming benefits Telecommunicators and Responders. This session will provide guidance and reveal empirical data on the impact of Livestreaming on telecommunicators. , Presented […]

Transform 911

Classroom G

What is Transform 911? Purpose, goal, vision and how to operationalize the 7 Point Plan, Presented by Lora Ueland, Valley Com. Class Location: Classroom G.

Communication Assets Survey & Mapping (CASM) Tool

Classroom B

The National Communication Assets Survey & Mapping (CASM) tool. What it is and why it’s important!, will provide a basic primer of CASM and why it’s important (or at least useful) to the public safety/emergency communications community through a PowerPoint Presentation and a live look at CASM and some of the Washington Data it contains. Presented by Andy Leneweaver and […]

Lessons Learned & Trends from 300+ Cybersecurity Assessment

Classroom C

Cyber-attacks continue to be on the rise for Public Safety agencies and all members of the PSAP need to be aware and prepared for preventing a cybersecurity attack. This presentation will overview lessons learned, finding and trends from 300+ cybersecurity assessment at emergency communications centers across the nation.  Also provided will be tactical and strategic guidance for people, process, technology […]

BE THE DIFFERENCE – NG911 Call Handling for the future

Classroom A

In this session, we'll reveal the behind‐the‐scenes processes we use to create innovative experiences, and share how great design can have a tangible impact on how your agency operates. Come and learn how design is critical to the unique challenges that public safety faces today., Presented by Cassel McWaters, NG911 Software Solutions. Class Location: Classroom A. Cassel McWaters is currently […]

Doctor’s Office

Cyber Cafe

Do you worry your PSAP’s GIS data quality? Do you go crossed-eyes when you hear about a ‘spatial MSAG’? Feeling lost in this Next Gen world? Need a second opinion on your data?  Then you’re in luck! WA-APCO and Comtech are teaming up to hold a mobile ‘Doctor’s Office’ during this year’s WAAPCO Conference. Bring your laptop, and a copy […]

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