Recruitment, Retention & Retirement Workshop

This workshop is for all attendees! Do you work a lot of overtime? Not many recruits? Losing good people? Attend this workshop to delve into these subjects. This complex problem won’t be solved by any singular action – this is going to take our entire community. How can the Chapter, its Subcommittees, the State 911 Office, its Subcommittees, and other […]

TC Supersession: Understanding the DV Cycle of Violence

Domestic violence is a growing public health crisis and often the #1 call for service for many Law Enforcement agencies across the country. In this session, attendees will learn about the components of the DV cycle and how power and control are at the core of the DV cycle. Understanding the dynamics of domestic violence can help Telecommunicators become more […]

988/911 Where we are

Adam Wasserman will provide an update on the 988/911 process and where we are today. , Presented by Adam Wasserman, SECO. Class Location: Classroom H.

Doctor’s Office

Do you worry your PSAP’s GIS data quality? Do you go crossed-eyes when you hear about a ‘spatial MSAG’? Feeling lost in this Next Gen world? Need a second opinion on your data?  Then you’re in luck! WA-APCO and Comtech are teaming up to hold a mobile ‘Doctor’s Office’ during this year’s WAAPCO Conference. Bring your laptop, and a copy […]

Preserving APCO History and APCO Commercial Advisory Council Update

This presentation will include an update on the work of the Commercial Advisory Council and Historical Committee, Presented by Tina Jackson, The Spectrum. Class Location: Classroom A. Tina Jackson has been in the Spectrum Strategy and FCC Licensing arm of our industry for 40 years.  She has done countless training sessions on the overall licensing process and regulatory initiatives in […]

New ECC In Belize! A Unique Partnership for Development and Preparation for Emergency Response

Belize has never had a public EMS system of any sort and organized pre-hospital medical care has been all but non-existent. Learn of experiences and partnerships to implement the first ever public EMS system in Belize which includes the nation’s first Emergency Communication Center using a CAD and other communication systems. Learn how equipment, technology and training is delivered to […]

CISA 911 Cyber Awareness

Continued from earlier session – This two-session offering introduces public safety communications stakeholders to common cybersecurity threats and vulnerabilities affecting 9-1-1 environments. Topics include ransomware attacks and their impact, Telephony Denial of Service (TDoS) attacks against administrative lines and 9-1-1, exposed networks and devices, why individual logons and password protection is critical, cryptojacking and email phishing.  Best practices will also […]

Priority Telecommunications Services

Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested. , Presented by Cathy Orcutt, Priority Services. Class Location: Classroom […]

Taming 911 Turnover – Strategies for Success

With average annual turnover nearing 30%, it’s important to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first […]

The Legislative Process

How does the legislative process work in Washington State? What does the PGAC (Public & Government Affairs Committee do? This session provides an overview of how a bill becomes a law in the Washington State Legislature, what happens “behind the scenes,” and what the Public & Government Affairs Committee of Washington APCO/NENA is working on for the 2023 legislative session., […]