Recruitment, Retention & Retirement Workshop

This workshop is for all attendees! Do you work a lot of overtime? Not many recruits? Losing good people? Attend this workshop to delve into these subjects. This complex problem won’t be solved by any singular action – this is going to take our entire community. How can the Chapter, its Subcommittees, the State 911 Office, its Subcommittees, and other […]

CISA 911 Cyber Awareness

Continued from earlier session – This two-session offering introduces public safety communications stakeholders to common cybersecurity threats and vulnerabilities affecting 9-1-1 environments. Topics include ransomware attacks and their impact, Telephony Denial of Service (TDoS) attacks against administrative lines and 9-1-1, exposed networks and devices, why individual logons and password protection is critical, cryptojacking and email phishing.  Best practices will also […]

Priority Telecommunications Services

Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested. , Presented by Cathy Orcutt, Priority Services. Class Location: Classroom […]

LMR Interoperability Pilot Program

This session presents information about the LMR Interoperability Pilot Program happening between Cresa and Paccom. Material covered includes the goals of the project (such as communication between trunked and non-trunked systems on different radio frequencies), the systems and network used to achieve those goals, overview of other capabilities, and the testing results to date. Attendees will gain an understanding of […]

CISA 911 Cyber Awareness

This two-session offering introduces public safety communications stakeholders to common cybersecurity threats and vulnerabilities affecting 9-1-1 environments. Topics include ransomware attacks and their impact, Telephony Denial of Service (TDoS) attacks against administrative lines and 9-1-1, exposed networks and devices, why individual logons and password protection is critical, cryptojacking and email phishing.  Best practices will also be discussed that can be […]

Lessons Learned & Trends from 300+ Cybersecurity Assessment

Cyber-attacks continue to be on the rise for Public Safety agencies and all members of the PSAP need to be aware and prepared for preventing a cybersecurity attack. This presentation will overview lessons learned, finding and trends from 300+ cybersecurity assessment at emergency communications centers across the nation.  Also provided will be tactical and strategic guidance for people, process, technology […]

Lessons Learned from Recent Cyber Attacks

Public safety is considered a high value target by cyber threats. They have been increasingly attacking our country’s critical 9-1-1 services, local governments and other critical infrastructures using different types of methodologies and attack vectors. ECC’s need to be aware of the increasing cyber threat landscape around them and the types of attacks that have impacted, and in some instances […]

Tsumami, earthquakes, and volcanoes

Earthquakes, tsunamis, and volcanoes in Washington: potential Impacts to 9-1-1 and other emergency communication systems around the state, Presented by Brian Terbush, WSEMD. Class Location: Classroom A. Brian Terbush has worked at Washington Emergency Management Division (WA EMD) as the Earthquake/Volcano Program Coordinator for 6 years. Elyssa Tappero has been the Tsunami Program Coordinator at WA EMD for three years. […]

The Emergency Management/9-1-1 System

9-1-1 is only one part of a larger picture known as emergency communications. During a major emergency incident or disaster, the first point of situational information will be 9-1-1 which, along with other key players, must work together to form a seamless emergency response. This course will review the most important components of the emergency response/emergency communications system and how […]