The PSAP of 2026: Will you be ready?

Classroom C

Technology continues to transform the PSAP. The i3 architecture provides for increased flexibility and reliability in the delivery of 911 calls. Multiple call handling options and Increased data types from multiple sources, new ways to request assistance, and changes in the way 911 centers are staffed present significant opportunities to face the challenges and embrace the benefits of sweeping innovations […]

Staffing & Technology: Leveraging Technology as a Force Multiplier

Classroom C

Emergency Communication Centers (ECCs) across the state and country struggle to maintain adequate staffing. Hiring bonuses, pay increases, and creative recruitment strategies do not always lead to the increase in staffing and retention that we desire. Staffing needs, however, are only one side of the equation. On the other side of the equation is workload; a reduction in workload leads […]

Coaching for Performance (Building a Collaborative process for GROWth)

Classroom C

Take your goal setting to a higher level. Well-set goals are inspirational and challenging and empowered people don’t need someone else to have the solutions when they are given opportunities to find solutions for themselves. Learn how the GROW coaching model can affect the culture of the organization by allowing growth for all employees, starting with leaders., Presented by Katrina […]

Lessons Learned & Trends from 300+ Cybersecurity Assessment

Classroom C

Cyber-attacks continue to be on the rise for Public Safety agencies and all members of the PSAP need to be aware and prepared for preventing a cybersecurity attack. This presentation will overview lessons learned, finding and trends from 300+ cybersecurity assessment at emergency communications centers across the nation.  Also provided will be tactical and strategic guidance for people, process, technology […]

CISA 911 Cyber Awareness

Classroom C

This two-session offering introduces public safety communications stakeholders to common cybersecurity threats and vulnerabilities affecting 9-1-1 environments. Topics include ransomware attacks and their impact, Telephony Denial of Service (TDoS) attacks against administrative lines and 9-1-1, exposed networks and devices, why individual logons and password protection is critical, cryptojacking and email phishing.  Best practices will also be discussed that can be […]

CISA 911 Cyber Awareness

Classroom C

Continued from earlier session - This two-session offering introduces public safety communications stakeholders to common cybersecurity threats and vulnerabilities affecting 9-1-1 environments. Topics include ransomware attacks and their impact, Telephony Denial of Service (TDoS) attacks against administrative lines and 9-1-1, exposed networks and devices, why individual logons and password protection is critical, cryptojacking and email phishing.  Best practices will also […]

Text “911” to 855 568-0925 to receive text message updates.