911 Data Messaging

Classroom D

There is no need for PSAPs to be intimidated by staggering, seemingly endless, amounts of data now available from a multitude of resources including Internet of Things (IoT) providers. Instead, 911 Data Messaging can be accessed, coalesced and safely delivered to First Responders in the field – all within the existing 911 workflow – to provide greater situational awareness with […]

Data-Driven Dispatch: Beyond Voice Verification

Classroom D

From location accuracy to additional data, the public safety industry has seen major technological advancements over the past few years. Today, new solutions enable data delivery from non-human initialized incidents directly to the screens of telecommunicators, sometimes before the phone even rings. This session will introduce a new type of digital communication platform that enables data-first requests for service at […]

Training Adults in Telecommunications

Classroom D

This session will look at the essential Principles of Adult Learning, as originally published by Malcolm Knowles.  Designing and facilitating all aspects of 911 Training with Adult Learning Principles in mind will set trainees up to be in the best position for success, and will help training programs be delivered in the most efficient and effective format., Presented by Jon […]

SREC’s Adult Training Model

Classroom D

This session will look at SREC's Training Program, derived from the CJTC's CTO2 Course. Focus will be on the model's components, its documentation and the benefits our agency sees over a traditional DOR/San Jose-based model. This will cover open and ongoing communication, benchmarks, journals, phases of training, and a trainee's ownership of their own progress have all allowed our agency […]

Connecting Your ECC to FirstNet:  Why and How

Classroom D

Congress mandated the creation of a nationwide wireless public safety network in 2012 and it is now available to connect directly to your PSAP/ECC.  This session will cover FirstNet basics as well as walk you through the various connection types and the benefits that each scenario provides., Presented by Lesia Dickson, FirstNet. Class Location: Classroom D. Lesia Dickson is Senior […]

Priority Telecommunications Services

Classroom D

Priority in communications is crucial to continuity of operations when facing adverse conditions such as weather events, mass gatherings, cyber-attacks or events arising from human error. The Cybersecurity and Infrastructure Security Agency (CISA) offers three priority telecommunications services that enable essential personnel to communicate when networks are degraded or congested. , Presented by Cathy Orcutt, Priority Services. Class Location: Classroom […]

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