Growing Your 911 Center

Classroom EF

You are the future leaders of this profession. But sometimes the future can feel daunting. During this session we will discuss some tips on how anyone can begin to prepare themselves for a leadership role. We will talk about potential career paths as well as interview and resume and cover letter tips. , Presented by Aaron Moe, Thurston Co. Class […]

Yoga for First Responders—It’s more than just touching your toes!

Classroom EF

In this course, we will review the original intention of yoga and work to combat the common misconceptions that currently surround yoga that often make it a barrier to those who may benefit from it the most. In order to do this, we will utilize the Mission Statement and proven path created by Yoga for First Responders., Presented by Carly […]

Building Employee’s First, Skills Second

Classroom EF

In this presentation, we will discuss ways in which you can develop the employees you want to have at your organizations to help build healthy cultures where they want to STAY! You have a choice; you can continue working with the high performing rock star of a dispatcher or call taker with a poor attitude who slays at the job […]

What Every PSAP Ought to Know About Preparing for Livestreaming

Classroom EF

Livestreams can now be delivered to PSAPs. "What Every PSAP Ought to Know About Preparing for Livestreaming" will give attendees guidance in adapting to Livestream technologies. Topics will include: Leading through change, Improving employee engagement, and How Livestreaming benefits Telecommunicators and Responders. This session will provide guidance and reveal empirical data on the impact of Livestreaming on telecommunicators. , Presented […]

Peer Support Team’s for 911: How to create a team, best practices, and lessons learned

Classroom EF

In this course you will learn basic terminology, rules, and best practices of peer support teams for 911. You will better understand the difference of confidentiality and privileged communication from a legal stance and learn the difference between CISM (Critical Incident Stress & Management), CISD (Critical Incident Stress Debrief), and more informal daily stress debriefs. This course is meant to […]

Taming 911 Turnover – Strategies for Success

Classroom EF

With average annual turnover nearing 30%, it’s important to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first […]

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