911 Turnover

Classroom G

With average annual turnover nearing 30%, it’s important to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first […]

Introduction to Psychological Body Armor

Classroom G

Stress Resilience introducing the basics of Psychological Body Armor. This will be a brief overview taken from the International Critical Incident Stress Foundation course, Psychological Body Armor, Holistic Wellness for Emergency Services and Healthcare Professionals., Presented by William Lotz, Chaplain Services Network. Class Location: Classroom G. Dr. William (Bill) Lotz is the founder and executive director of Chaplain Services Network, […]

Introduction to Psychological Body Armor

Classroom G

Stress Resilience introducing the basics of Psychological Body Armor. This will be a brief overview taken from the International Critical Incident Stress Foundation course, Psychological Body Armor, Holistic Wellness for Emergency Services and Healthcare Professionals., Presented by William Lotz, Chaplain Services Network. Class Location: Classroom G. Dr. William (Bill) Lotz is the founder and executive director of Chaplain Services Network, […]

Transform 911

Classroom G

What is Transform 911? Purpose, goal, vision and how to operationalize the 7 Point Plan, Presented by Lora Ueland, Valley Com. Class Location: Classroom G.

Getting to Know the Behavior Health System

Classroom G

Topic includes behavior health and crisis services. Discussion about the new state-wide Recovery Navigator Program. , Presented by Sindi Saunders, Greater Columbia Behavior Health. Class Location: Classroom G. Sindi Saunders M.Ed., LMHC, CCEP, CHC- Sindi Saunders is the Co-Director and Compliance officer for Greater Columbia Behavioral Health. Sindi has worked in community behavioral health for the past 22 years and […]

The Legislative Process

Classroom G

How does the legislative process work in Washington State? What does the PGAC (Public & Government Affairs Committee do? This session provides an overview of how a bill becomes a law in the Washington State Legislature, what happens “behind the scenes,” and what the Public & Government Affairs Committee of Washington APCO/NENA is working on for the 2023 legislative session., […]

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