We are devoted to the advancement of Public Safety Communications. Come join the fastest growing group of public safety professionals in the country. Our members can be found in every communications center in Washington State. Working in a high stress environment produces different needs and increasingly complex technologies are required for public safety. Come join our team today!
About APCO Membership: APCO-NENA represents its members before communications regulatory agencies and policy-making bodies. As a member of APCO-NENA Washington, you are an important part of the strongest network of public safety communications professionals in the state. Your experience and knowledge combined with that of our other members helps all of us achieve our goal of excellence in public safety communications. If you would like to receive general information on the Chapter contact the Chapter Secretary to sign up for PS Connect. Click here to apply for APCO Membership or click here for NENA Membership.
Registration Portal for th eMega Forum is Open!
Please click the link below:
My name is Charles (Charlie) Cullen and I am running for the Western Regional Director position this year. I started my career in Public Safety with the Oregon State Police as a Telecommunicator in 1995 and have been employed by the Palo Alto Police Department in California for the past 21 years. I have served as a Dispatcher, Chief Dispatcher and Communications Manager. In 2008 I was promoted to Technical Services Division Director for the Department and have served in that role for the past 10 years. In my various capacities I worked on a number of exciting projects including two Communications Center Remodels, a countywide CAD-to –CAD project, and as the Bay Area Regional Coordinator for the implementation of Wireless E9-1-1. I completed my Masters in Emergency Administration Management in 2008.
I served on the CALNENA board for 5 years and as President in 2009. I have served as Chair of the National APCO Homeland Security and ProCHRT committees. As Technical Services Director I serve on a committee overseeing the implementation of a countywide trunked P25 radio system and in 2013, I was appointed to the California State 9-1-1 Advisory Board by the Governor and reappointed in 2016. I am currently participating in the NG 9-1-1 Roadmap Development Initiative.
We have a number of challenges and issues in the coming years that will require the participation of all public safety communications professionals. Among those challenges are:
· The implementation of Next Gen 9-1-1 will be the biggest change for our profession in several decades. Learning from the best practices of first adopters and identifying sustainable funding models are critical components to successful widespread implementation.
· Next Gen 9-1-1 and First Net are two sides of the same coin. Next Gen provides enhanced communication from our communities and First Net will provide communication to and from our field responders in multiple media. With First Net implementation on the horizon, managing the information and deciding what is critical and actionable will require new protocols and skills.
· Continued development of the i3 standard. NENA has put extensive effort into developing i3 as the standard for Next Gen and is in the process of ANSI accreditation for i3.
· Wireless location accuracy continues to be a concern. In a Next Gen environment routing calls based on the caller’s actual location not the cell sector ESRD/ESRK is critical. NENA should continue to work with the FCC and the telecomm providers and insist on improved accuracy.
· Continue the effort to recognize public safety dispatching as the critical first step in the emergency response continuum. Dispatchers are the first of the first responders.
I am married with four children and live in Mountain View, California. I enjoy fitness, coaching and attending sporting events as well as travel and spending times with family and friends.
Public Safety has been a tremendously rewarding career and I believe that my experience will be an asset if I have the opportunity to represent the Western Region. My commitment to you is to listen to the membership and advocate on the issues and initiatives that you believe are important. Please feel free to contact me with concerns, comments or suggestions. I hope you will support my candidacy and vote in the election May 7 – June 7.
Patrick J. Lustig
Dear NENA Western Region Members;
I am the NENA Western Director seeking re-election to this position. I am currently the
Next Generation 9-1-1 Project Manager for the State of Oregon 9-1-1 Program and I
have been in this position for four years.
Prior to this position, I was a 9-1-1 Director. During my tenure as a 9-1-1 Director, I
served as the Project Manager for a Regional Next Generation 9-1-1 Project, deploying
a Transitional Next Generation 9-1-1 Solution. Most importantly I began my public
safety career as a call-taker / dispatcher, working my way up to supervisor and finally,
Throughout my career, I have been active in NENA holding the position of Chapter Vice
President for two (2) years. Afterwards, becoming Chapter President and serving for
five (5) years. One of the accomplishments that I am most proud of during my tenure as
Chapter President was my work with the General Assembly in the creation of state
statute to facilitate the deployment of Next Generation 9-1-1.
As Western Director I look forward to the opportunity to work with the current Executive
Board in NENA’s primary mission of serving its membership. Many issues still confront
9-1-1 professionals in their day-to-day responsibilities. Improvements in location
accuracy; Text-to-9-1-1; End-of-Life issues with the existing legacy environment; statute
revision to facilitate NG9-1-1 and strategies that will foster cooperation between 9-1-1
authorities, carriers, and vendors as our country transitions to Next Generation 9-1-1
systems. As a priority, I will advocate on behalf of our call-takers and dispatchers that
they have the training and tools necessary to make their jobs easier, providing them
better information so that better decisions can be made, ultimately providing better
service to our citizens.
Finally, I would appreciate your support as I seek the office of Western Director.
Patrick J. Lustig, ENP
Next Generation 9-1-1 Project Manager
State of Oregon
Office of Emergency Management
By Bill Peters, NENA Treasurer
NENA Documents up for Public Review: Standard Data Formats for E9‑1‑1 Data Exchange & Mapping, and Information Document for Location Validation Function Consistency
Comments on the below documents are due by 12AM EST on April 20, 2018. Contact the NENA Committee Resource Manager ( ) with any questions.
The NENA Standard Data Formats for E9‑1‑1 Data Exchange & GIS Mapping sets forth NENA standard formats for Automatic Location Identification (ALI) data exchange between Service Providers and Data Base Management System Providers, a GIS data model, a Data Dictionary, and formats for data exchange between the ALI Database and PSAP Controller equipment. The reason for revising this document is to add additional legacy Classes of Service (CoS), standardized use of Service Descriptions in the Customer Name/Service field, and specify the recommended CoS information in Section 19 and the recommended Service Descriptions in Section 20.
Click below for comment submission instructions, and a link to the document:
The NENA Information Document for Location Validation Function Consistency builds upon the specifications provided in NENA‑STA‑010 related to the Location Validation Function (LVF) and the Location to Service Translation (LoST) protocol. As there is room for interpretation within these documents, the goal of this informational document is to outline recommendations that LVF stakeholders, including operators, implementers, Geographic Information System (GIS) personnel and LVF clients can follow to help ensure responses to LoST queries to different LVFs are consistent. It also provides recommendations for LVF client systems as to how the recommendations for the responses can be utilized and provides operational guidance to the stakeholders listed above.
Click below for comment submission instructions, and a link to the document:
NENA 2018 is coming up quickly! This year’s conference is scheduled for June 16th – 21st in Nashville. Featuring inspiring keynote speakers, more than ninety hours of training sessions that inform and empower, career-building courses and workshops with real-world applications, nightly networking activities that help you make the right connections, and an Expo Hall brimming with cutting-edge products and services, NENA 2018 is the must-attend public safety event of the year. Don’t miss your chance to be a part of it! Head to the NENA website to register: www.nena.org
Are you a member of the PSConnect Community? This is a great resource for information and to be connected. Check it out at www.psconnect.org. There are many “communities” including Washington State APCO. You can set your preference on how often to receive information from the communities.
APCO-NENA Chapter Officers:
President Karl Hatton
Vice President Lora Ueland
Exec Council Rep Sheryl Mullen
Secretary Katy Myers
APCO Treasurer Richard Kirton
NENA Treasurer Bill Peters
East Side Ambassador Jay Atwood
West Side Ambassador Tim Martindale
Commercial Rep Dana Hanford
Past President Jackie Jones
PIO Team can be reached at Thank you, Lori Markham, Kris DeVore, and Brenda Cantu
Public/Government Affairs Committee
2018 End of Session Report
Day 60 Legislative Update
The Legislature adjourned Sine Die at 10:30 PM on Thursday, March 8th. This is the first time since 2014 that lawmakers were able to complete their work on time and only the second time in the last decade.
Over 1,400 bills were introduced over the past 9 weeks. The Governor will have 20 days to take action (not including Sundays) on those bills that passed the legislature and made it to his desk.
The House and Senate paid tribute this week to 7 legislators (6 of them Republicans) who have announced that they will not be seeking re-election. With candidate filing still 2 months away, it is possible that others may decide not to run as well.
Issues / Bills of Interest
HB 2892 Establishing the mental health field response team program
Creates the mental health field response team grant program, administered by the Washington Association of Sheriffs and Police Chiefs. The bills now include APCO amended language that directs WASPC to coordinate with the 911 systems and others to develop and incorporate telephone triage and dispatch protocols in the program. Delivered to the Governor on March 8th. He will have 60 days to act not including Sunday's. APCO Supports **Update – Governor Inslee signed the bill on 3/22/18.
SB 6032 Final Supplemental Operating Budget (911 Account Funding)
Includes $1.582 million GFS and $2,618 million E911 Account are provided soley for the department to complete the internet protocol based next generation 911 network project while maintaining financical assistance to counties. Fully funds E911 Account Budget Shortfall. Delivered to the Governor on March 8th. APCO Supports
SB 6620 Improving security in schools and the safety of students.
The bill directs WASPC to develop and implement emergency response systems using evolving technology to expedite the response and arrival of law enforcement in the event of a threat or emergency at a school. Places additional restrictions on the sale of semi-automatic rifles. This bill was just introduced and heard in Ways and Means on 2/27 and is in direct response to the Florida school shooting. It is now on the Senate Floor. APCO is working with Senators to amend the bill to include APCO in the develpment of the the system. We worked with Senator Wilson (Vancouver) to have an amendment placed on the bar of the Senate that would have included APCO in the development of the system should the bill come up for a vote. The bill did not come up for a vote prior to the end of session. DEAD
FCC Notice of Inquiry - https://transition.fcc.gov/Daily_Releases/Daily_Business/2018/db0301/DOC-349523A1.pdf
Please see the link above on an FCC Notice of Inquiry for location based routing for wireless 911 calls. The FCC is seeking information and input about wireless calls to 911; specifically the NOI would:
· Examine how the delays that arise form cell tower-based routing of wireless 911 calls can be avoided, possibly resulting in faster response times, via the implementation of location-based routing solutions.
· Ask detailed questions about the state of location based routing technologies, their maturity, and their utility in supporting more accurate routing of wireless 91 calls.
· Seek comment on the recommendations regarding location-based routing made by the Communications Security, Reliability, and Interoperability Council (CSRIC) in September 2016.
· Ask for information about the costs and benefits of locations based routing technologies, existing and evolving standards for routing methodologies, and the capabilities of next-generation 911 to support or drive location based routing technologies.
Seek comment on how the Commission can facilitate and promote location-based routing improvements.
Technology committee - What’s an EIDD?
In NG911 EIDD stands for Emergency Incident Data Document and it can be a powerful thing! In a fully NG911 environment the EIDD is used to transmit data between PSAPs, sort of like how a proprietary CAD to CAD interface works right now. The biggest difference? This is a standardized element build into the NG911 i3 standard and could revolutionize how things work. Why? Well imagine you have a pursuit in your PSAP area that is travelling toward your boundary and you would like to notify your neighboring PSAP. Right now you would call them and let them know all the information (if you don’t have a CAD 2 CAD interface). In the future if you and your neighbor are full NG911 capable, you could literally transfer the information to them over the ESInet and the EIDD is the way the data gets sent over there. No special interface, no phone call – just instant quick and easy transfer of the information to who it needs to go to. There is a lot work being done right now to fully address how to implement and use EIDDs, and this techie, for one, is looking forward to getting them into our environment, what about you?
Fall Mega Forum and Awards Banquet – October 8th to 11th, 2018, Three Rivers Convention Center, Kennewick Registration open soon
Reminder - there will not be a 2018 Summer Conference due to the timing of the Western Regional Conference. Our regular yearly chapter conference will resume in 2019. The yearly awards ceremony will be at the Fall Forum. The training will include something for everyone – 911 Coordinators, Managers, Monday Trainers, Telecommunicators and Public Education.
Monday Oct 8th Subcommittee meetings
Tuesday Oct 9th Training, Chapter Meeting
Wednesday Oct 10th Training, Awards Banquet
Thursday Oct 11 Training
Award nominations are due June 1st, 2018 and the forms are available for download on this site.
Host hotels are ready for your reservations:
Hilton Garden Inn:
From President Karl Hatton:
Western Regional Conference – it’s really all we have been talking about and working towards for the past several months. By the looks of things, this year’s offering is going to be terrific. Over 80 vendors, great speakers, amazing training tracts and various meetings and roundtable sessions. Our Wednesday night entertainment by the local Salish Sea tribes looks like it is going to be something you will not want to miss.
I would like to thank the WRC committee, all of the volunteers that have put so much effort into making sure that this week will go off without a hitch. Richard Kirton deserves special recognition for being the head of the spear on this effort. I expect that we will all have a fantastic time.
It has been an extra-ordinarily busy year and while the WRC has been a top priority, we have not stopped our legislative efforts surrounding PST certification, making sure that the State 9-1-1 Office has adequate funding and that our PSAPS can continue to receive grant money, assisting with the formulation of the Behavioral Health Field Response bill. A lot of activity has been occurring.
You might not know any of that information if it wasn’t for the tireless work of our PIO group. I would be remise in not mentioning Brenda Cantu, Lori Markham, and Kris Devore. Their attention to detail and constant messaging has been critical in keeping the membership informed and engaged. Thank you ladies, I know I do not EVER say it enough.
To the membership as a whole – we still have a lot of work to do in the coming months. Strengthening partnerships with our public safety partners, continued pressure on the legislature to ensure that 9-1-1 funds continue to remain intact and spent on what they are designated for, continued work on certification, and engagement on several fronts. Thank you all for the daily hard work that you do, and for your continued commitment to your agencies and the profession.
Karl Hatton, President.
TELECOMMUNICATOR & TECHNICIAN AWARDS NOMINATIONS OPEN!
The Washington APCO-NENA Telecommunicator and Technician Awards Nominations are open until 6/1/2018!
Submit your nominations!! To learn more and to download a nomination form visit:
Call For Papers
CALL FOR PAPERS
2018 Washington State APCO-NENA
October 8-11, 2018
Three Rivers Convention Center – Kennewick, WA
Washington State now has a TERT program, please click here to view our new page and downloads.