Current Employment Concerns for 911

Classroom H

Current Employment Concerns for 911 Communications Please join Mike as he shares his expertise on: Drug Testing as it relates to pre-hire, new hires, and existing employees Accommodation issues for existing employees Discrimination claims related to pre-hire and existing employees Presented by Mike Bolasina, WCIA. Class Location: Classroom H.

Staffing & Technology: Leveraging Technology as a Force Multiplier

Classroom C

Emergency Communication Centers (ECCs) across the state and country struggle to maintain adequate staffing. Hiring bonuses, pay increases, and creative recruitment strategies do not always lead to the increase in staffing and retention that we desire. Staffing needs, however, are only one side of the equation. On the other side of the equation is workload; a reduction in workload leads […]

Building Employee’s First, Skills Second

Classroom EF

In this presentation, we will discuss ways in which you can develop the employees you want to have at your organizations to help build healthy cultures where they want to STAY! You have a choice; you can continue working with the high performing rock star of a dispatcher or call taker with a poor attitude who slays at the job […]

Transform 911

Classroom G

What is Transform 911? Purpose, goal, vision and how to operationalize the 7 Point Plan, Presented by Lora Ueland, Valley Com. Class Location: Classroom G.

New ECC In Belize! A Unique Partnership for Development and Preparation for Emergency Response

Classroom B

Belize has never had a public EMS system of any sort and organized pre-hospital medical care has been all but non-existent. Learn of experiences and partnerships to implement the first ever public EMS system in Belize which includes the nation’s first Emergency Communication Center using a CAD and other communication systems. Learn how equipment, technology and training is delivered to […]

Preserving APCO History and APCO Commercial Advisory Council Update

Classroom A

This presentation will include an update on the work of the Commercial Advisory Council and Historical Committee, Presented by Tina Jackson, The Spectrum. Class Location: Classroom A. Tina Jackson has been in the Spectrum Strategy and FCC Licensing arm of our industry for 40 years.  She has done countless training sessions on the overall licensing process and regulatory initiatives in […]

The Legislative Process

Classroom G

How does the legislative process work in Washington State? What does the PGAC (Public & Government Affairs Committee do? This session provides an overview of how a bill becomes a law in the Washington State Legislature, what happens “behind the scenes,” and what the Public & Government Affairs Committee of Washington APCO/NENA is working on for the 2023 legislative session., […]

988/911 Where we are

Classroom H

Adam Wasserman will provide an update on the 988/911 process and where we are today. , Presented by Adam Wasserman, SECO. Class Location: Classroom H.

Text “911” to 855 568-0925 to receive text message updates.